HELP CENTRE
Frequently Asked Questions
Find answers about Welkom USA products, ordering, shipping and delivery. If you still need help, please contact our team.
Products & Ordering
What does Welkom USA sell?
Welkom USA is an online store offering South African groceries, snacks, beverages, household essentials, personal-care products and cultural favorites to customers across the United States.
Where do your products come from?
Many of our products are imported from their countries of origin, including South Africa, Zimbabwe and Botswana, helping us offer customers familiar and authentic African favorites.
Can I request a specific product?
Yes. Please send your request through our Contact Us page. Although availability cannot be guaranteed, we will do our best to source the requested product.
Shipping & Delivery
How long does order processing take?
Orders are generally processed and shipped within 3–5 business days.
How can I track my order?
Once tracking information is available, visit our Track Your Order page and enter your tracking number to view the latest carrier updates.
What should I do if my order has not arrived?
First, check the latest update from the shipping carrier using your tracking number. If you still need assistance, contact us through our Contact Us page and include your order number.
How are products packaged for delivery?
Products are securely boxed to help protect them during transit. Chocolates and other heat-sensitive products may benefit from thermal shipping, which we recommend adding during checkout when available.